Part 2 – The 2nd circle – “Reading, understanding and winning people over”
You will learn to adapt to different people and negotiate on a relationship level in order to gain sympathy, respect and appreciation. Because skills such as empathy and charisma are not a myth, they can be learnt.
Two days, live training (off- or online)
The latest findings from psychology and neuroscience are applied to negotiation situations.
- Establish wavelength, relationship level and dialogue atmosphere
- Empathic skills
- Active listening and asking the right questions
- Charisma: myth or craft?
- Body language code
- Appearance and impact: Looks, body language, voice and business behaviour
- The right mindset: demonstrating confidence, self-assurance and determination
- The personal negotiating style
- From charming to biting: the professional’s repertoire
- Authenticity: convince with your own style
- The → EVEREST-Methode® as a basis for dialogue management
- Conversation techniques, e.g. transactional analysis
- Persuasion techniques
- Recognising and countering unfair negotiation techniques
- Dealing and communicating with different personality types – and which personality type am I actually?