The 2nd circle

– Reading, understanding and winning people over –

You learn to adapt to different people and to negotiate on the relationship level in order to gain sympathy, respect and appreciation. Skills such as empathy and charisma are not a myth but can be learned.

To this end, the latest findings from psychology and neuroscience are applied to negotiation situations.

  • Wavelength and relational level
  • Empathic abilities
  • Active listening
  • Body language code
  • Persuasion techniques
  • Techniques for conducting a conversation: transactional analysis
  • Difficult negotiating partners
  • Authenticity: convince with your own style